Shipping & Return

Crafted with Care & Dedication

Every Kultchen piece is meticulously handcrafted in our atelier with exceptional attention to detail and quality. As a small, independent business committed to sustainable practices, we create each garment with intention and purpose. We cannot sustainably offer returns as big fashion brands do, so please carefully consider your purchase and reach out with any questions about sizing, materials, or fit. Shop responsibly—invest in pieces you'll treasure.

Shipping Details

All Kultchen pieces are carefully packaged and shipped worldwide from Germany using DHL's secure service with tracking and insurance. Each order is processed with the utmost care to ensure your investment piece arrives in perfect condition.

Germany
€6.19
EU Countries - Zone 1 
€15.99
UK & Switzerland - Zone 2 
€22.99
Rest of Europe - Zone 3
€26.99
Worldwide - Zone 4
€34.99

All packages include insurance and tracking. Final shipping costs calculated at checkout.

Shipping Zones


Zone 1: European Union
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain
No customs documents required for EU deliveries.

Zone 2: UK & Switzerland
United Kingdom, Switzerland

Zone 3: Rest of Europe
Albania, Andorra, Belarus, Bosnia Herzegovina, Iceland, Liechtenstein, Moldova, Montenegro, North Macedonia, Norway, San Marino, Serbia, Turkey, Ukraine, Vatican City

Zone 4: Worldwide
United States, Canada, Australia, New Zealand, Japan, and all other countries worldwide


Delivery Information


Processing Time
Made-to-order pieces: 2-4 weeks
Ready-to-ship pieces: 3-5 business days

Delivery Time
Germany: 1-2 business days
EU: 3-7 business days
International: 5-14 business days

Tracking & Insurance
All shipments include full tracking and insurance coverage. You receive tracking information via email once your order ships.

Customs & Duties
For orders outside the EU, customs duties and taxes may apply. These are the recipient's responsibility.


Returns & Exchanges

As a small business committed to sustainability, we cannot offer returns on all items. Please carefully consider your purchase and contact us with any questions about sizing, materials, or fit before ordering.

Ready-to-Ship Items
May be returned within 14 days of delivery in original condition with tags attached. Return shipping costs are the customer's responsibility.

Non-Returnable Items
Made-to-order, made-to-measure, and custom pieces cannot be returned due to their bespoke nature.

Sale & Sample Items
Items marked "ON SALE" and sample pieces are excluded from returns and exchanges.

Damaged Items
If your item arrives damaged, please contact melissa@kultchen immediately.

Questions?

For sizing consultations, material information, or any other inquiries, please don't hesitate to reach out. We're here to help you make the perfect choice.